Frequently Asked Questions
Find answers about Miracle of Aloe products, orders, subscriptions, shipping, and returns. Need help with a specific product or order? Call 1-800-966-2563 or email info@miracleofaloe.com.
About Miracle of Aloe
How long have you been in business?
How long have you been in business?
Since 1981—more than 45 years of working with aloe vera.
What makes Miracle of Aloe different?
What makes Miracle of Aloe different?
We are a family-owned company focused on aloe vera products. Our UltraAloe® gel is processed to our own specifications rather than purchased off the shelf. Many customers have used our products for decades, and our team can help you understand a product and its ingredients before you order.
Where are you located?
Where are you located?
We operate from Coppell, Texas, and ship orders from our facility there. Our UltraAloe products are made in the USA.
What are your business hours?
What are your business hours?
Customer Service is available Monday through Friday, 10 a.m.–3 p.m. Central Time, at 1-800-966-2563. We are closed on most major holidays. You can order online at any time.
How do I reach a real person?
How do I reach a real person?
Call 1-800-966-2563 during business hours or email info@miracleofaloe.com. We aim to respond to emails the next business day.
Products and ingredients
What is UltraAloe® aloe vera gel?
What is UltraAloe® aloe vera gel?
UltraAloe is our aloe vera gel, processed from mature Aloe barbadensis Miller leaves using our own extraction process. The process filters out aloin, a compound found in the outer leaf. If you need an exact specification for a particular product or batch, contact us before ordering.
What does the aloe vera percentage on a label mean?
What does the aloe vera percentage on a label mean?
It is the share of that formula made with UltraAloe gel by volume. For example, a product labeled 60% UltraAloe contains 60% UltraAloe gel by volume; the rest consists of the other ingredients in that formula.
Can I use your products if I am pregnant or nursing?
Can I use your products if I am pregnant or nursing?
Ask your healthcare professional before starting a new product, especially a juice or supplement taken internally. Bring the product's ingredient list, which is shown on its package and product page.
Can I use your products if I have sensitive skin or allergies?
Can I use your products if I have sensitive skin or allergies?
Read the complete ingredient list for the specific product first. If you have sensitive skin, test a small amount on your inner forearm and watch for a reaction before broader use. Stop using the product if irritation develops, and contact a healthcare professional if needed. Email info@miracleofaloe.com if you would like help checking an ingredient.
Do your products contain soy, sesame, peanut, banana, or nickel?
Do your products contain soy, sesame, peanut, banana, or nickel?
Ingredients differ by product. Real Aloe Softgels, for example, list soybean oil, so we cannot make a blanket soy-free claim. If you have an allergy, check the current package and product-page ingredient list and contact us about the exact product before ordering. We cannot guarantee that every product is free of a particular allergen or trace exposure.
Are any of your products derived from animals?
Are any of your products derived from animals?
Yes. Some formulas list animal-derived ingredients: Real Aloe Softgels list gelatin and beeswax, and some topical products list lanolin or neatsfoot oil. Check the ingredients for each product or ask us to help you choose one that meets your preferences.
Are your products tested on animals?
Are your products tested on animals?
Miracle of Aloe says it does not test its products on animals or commission animal testing on its behalf. If this is important to your purchase, contact us about the specific product.
Are your products vegan, gluten-free, or kosher?
Are your products vegan, gluten-free, or kosher?
Do not assume every product is vegan: some contain gelatin, beeswax, lanolin, or other animal-derived ingredients. We do not carry kosher certification. We do not test every finished product for gluten, so we do not label the entire range gluten-free. For dietary restrictions or allergies, review the current product label and contact us before purchasing.
Why do some products contain parabens?
Why do some products contain parabens?
Parabens are preservatives used in some water-based formulas to help prevent microbial growth during normal use. We list the ingredients for each product so you can choose what suits you. The FDA explains its current position on parabens in cosmetics; if you prefer to avoid them, check the individual product's ingredient list before ordering.
How long should I use a product before expecting a difference?
How long should I use a product before expecting a difference?
Results vary by product, how you use it, and your skin. Consistent use over several weeks can help you decide whether a skin-care product suits you; the revised product guide suggests allowing up to 60 days. We do not guarantee a particular result. If you are not satisfied, contact us within the applicable return window.
How do I use your aloe vera products?
How do I use your aloe vera products?
For creams, lotions, gels, and balms, apply to clean skin as directed on the individual package. Follow the label for any product taken internally, including juice and softgels. Product-specific directions take priority over general advice.
Do you offer samples?
Do you offer samples?
We do not currently offer samples. You can try a product under our satisfaction guarantee; see the Shipping & Returns policy for terms and exceptions.
Are Miracle of Aloe products sold in stores?
Are Miracle of Aloe products sold in stores?
Yes. Selected products are sold through retailers, including Walmart and Walgreens. For the full range of products and sizes, shop directly at miracleofaloe.com.
Are Miracle of Aloe Products Secure?
Are Miracle of Aloe Products Secure?
Genuine Miracle of Aloe cosmetic and consumable products are safety-sealed and carry a batch code on the package. Our branding has changed over time. A product with the older logo shown below may be past its best, so we recommend not using it until we confirm its age and authenticity. Be especially careful with products from third-party sellers. Email photos of the package and batch code to info@miracleofaloe.com if you are unsure.
Do your products have an expiration date?
Do your products have an expiration date?
Look for a date or batch code on the package. If only a batch code appears, email it to info@miracleofaloe.com or call 1-800-966-2563 and we can check the product's date. Some packages also show an open-jar symbol such as 12M or 24M, indicating months after opening. Store products in a cool, dry place away from direct sunlight, and close them between uses.
Can I still use a product that is past its date?
Can I still use a product that is past its date?
We recommend against using it. If you received an expired product directly from us, contact Customer Service with your order information and batch code so we can make it right.
Why do you no longer carry the Miracle Rub Roll-On?
Why do you no longer carry the Miracle Rub Roll-On?
The Roll-On format has been discontinued. Miracle Rub remains available as a cream. Contact us if you would like help choosing the available size or format.
Why does the pump stop working before the bottle is empty?
Why does the pump stop working before the bottle is empty?
The pump's dip tube may not reach cream at the bottom or sides of the bottle. Unscrew the pump and let the closed bottle rest upside down on a clean surface to move the remaining cream toward the opening. Do not cut open the bottle. If the pump itself seems faulty, call us at 1-800-966-2563.
Do you still send catalogs?
Do you still send catalogs?
No. Our current product range is available online, and you can also order by phone at 1-800-966-2563.
Loyalty and discounts
Do you offer loyalty points?
Do you offer loyalty points?
Yes. The Aloe Points Rewards Program lets eligible customers earn points and redeem them toward future orders. See the rewards page for current terms.
Do you offer coupons or discounts?
Do you offer coupons or discounts?
Yes. Sign up for our email list through the form at the bottom of the site to hear about current offers.
Can I use more than one discount code on an order?
Can I use more than one discount code on an order?
Whether offers can be combined depends on their terms and what checkout accepts. If you have multiple codes and need help choosing, call 1-800-966-2563.
Orders
How long until my order ships, and when will it arrive?
How long until my order ships, and when will it arrive?
Orders generally ship within two business days from our Coppell, Texas, facility. Standard delivery is usually 7–10 business days after shipment, but carrier times vary. For an expedited option, call Customer Service before ordering.
Will I get a tracking number?
Will I get a tracking number?
Yes. We email tracking information when your order ships. You can also use your customer account to review orders and account details.
Can I change or cancel an order after placing it?
Can I change or cancel an order after placing it?
Call 1-800-966-2563 as soon as possible. We will try to catch it before shipment, but cannot guarantee changes once processing has begun or recall a package already with the carrier.
Can I order by phone?
Can I order by phone?
Yes. Call 1-800-966-2563 during Customer Service hours.
Do you charge sales tax?
Do you charge sales tax?
We collect sales tax where applicable. The amount depends on the delivery address and is shown at checkout before you place the order.
What name will appear on my credit card statement?
What name will appear on my credit card statement?
Look for Winning Solutions or Miracle of Aloe. If you do not recognize a charge, contact us with the date and amount.
Do you offer wholesale or bulk pricing?
Do you offer wholesale or bulk pricing?
Yes. Retailers and businesses can call 1-800-966-2563 or email sales@miracleofaloe.com to discuss wholesale options.
Subscriptions
Do you offer auto-ship or subscriptions?
Do you offer auto-ship or subscriptions?
Eligible products offer Subscribe & Save with a 5% discount on recurring deliveries. Available delivery frequencies and the discount are shown on the product page and at checkout.
How do I manage my subscription?
How do I manage my subscription?
Use the subscription-management link in your confirmation email or sign in with the email address used for your subscription. The portal lets you review upcoming deliveries and available options to skip, reschedule, change, pause, or cancel. You can also call 1-800-966-2563 for help.
Can I cancel anytime?
Can I cancel anytime?
Yes, with no cancellation fee or minimum order commitment. Cancel at least two days before the next scheduled charge to avoid that shipment.
What happens if my subscription payment does not go through?
What happens if my subscription payment does not go through?
Check the email associated with your subscription for a secure payment-update link, or contact Customer Service. A missed payment may delay your next shipment.
Payment and security
What payment methods do you accept?
What payment methods do you accept?
Checkout shows the methods available for your order, including major credit cards and supported express-payment options such as PayPal, Google Pay, Apple Pay, and Amazon Pay. Available options can depend on your device and location.
Why was my credit card declined?
Why was my credit card declined?
Check the billing name, address, security code, and available funds. Your bank may also request verification. If the problem continues, contact your bank or call us at 1-800-966-2563 for help placing an order.
Is my payment information secure?
Is my payment information secure?
Our online checkout is powered by Shopify and uses encrypted payment processing. Payment details entered into checkout are handled by the payment provider, not displayed in full to our store team. If you prefer to order by phone, call Customer Service.
Returns and exchanges
Do you accept returns or exchanges?
Do you accept returns or exchanges?
Yes. We offer a satisfaction guarantee for eligible purchases and can help with a refund or exchange. The Shipping & Returns policy has the full terms, including any channel-specific exceptions.
How long do I have to request a return?
How long do I have to request a return?
For most purchases, contact us within 90 days of purchase. Some purchases made through influencer or social channels have a shorter window; check the current policy or contact us with your order number.
Do I need the original packaging or receipt?
Do I need the original packaging or receipt?
Contact us with your order number or the email address used at checkout. Customer Service will explain what is needed for your specific return.
Shipping
How much is shipping?
How much is shipping?
Standard shipping within the contiguous United States is free on eligible orders over $49.99 after discounts; otherwise the flat rate is $4.99. Juice and some other items may have special rates. Rates for Alaska, Hawaii, Puerto Rico, and other destinations are shown at checkout or quoted by Customer Service. See our current shipping policy for details.
Where do orders ship from?
Where do orders ship from?
Orders ship from our facility in Coppell, Texas.
Which carriers do you use?
Which carriers do you use?
We use carriers such as UPS, FedEx, DHL, and USPS. The carrier depends on the order and destination; your shipment email includes tracking details.
Do you ship internationally?
Do you ship internationally?
Contact Customer Service at 1-800-966-2563 for an individual quote before placing an order. This also applies to U.S. territories other than Puerto Rico.
What if my package arrives damaged or never arrives?
What if my package arrives damaged or never arrives?
Call 1-800-966-2563 or email info@miracleofaloe.com with your order number and details as soon as possible. We will review the shipment and help with a replacement or refund under the applicable policy.
Choosing the right product
What is the difference between Miracle Foot Repair and Miracle Hand Repair?
What is the difference between Miracle Foot Repair and Miracle Hand Repair?
Both creams contain 60% UltraAloe, but they have different formulas and intended uses. Miracle Foot Repair is a richer option for dry, rough heels and soles and includes peppermint oil and menthol. Miracle Hand Repair is formulated for dry hands and does not use the same cooling foot-cream ingredients. Check each product page for its full ingredient list and available sizes.
What is the difference between Aloe Vera Night Cream and All Day Moisturizer?
What is the difference between Aloe Vera Night Cream and All Day Moisturizer?
All Day Moisturizer is a daytime facial cream that can be worn under makeup. Aloe Vera Night Cream is a richer evening moisturizer. Choose based on the texture you prefer and your skin's needs; some customers use both at different times of day.
What is the difference between Miracle Foot Repair and Miracle Heel Stick?
What is the difference between Miracle Foot Repair and Miracle Heel Stick?
Foot Repair is a cream for moisturizing a larger area of the foot. Miracle Heel Stick is a portable twist-up balm for targeted application to rough heels without getting cream on your hands. You can also use them at different times of day.
What is the difference between the Heel Stick and Knee & Elbow Stick?
What is the difference between the Heel Stick and Knee & Elbow Stick?
Both are targeted balm sticks, but they are formulated for different areas. The Heel Stick is intended for rough heel skin; the Knee & Elbow Stick is made for dry knees and elbows. Check the individual product pages for the current ingredients before choosing one.
What is the difference between Miracle Hand Repair and Aloe All Over® Lotion?
What is the difference between Miracle Hand Repair and Aloe All Over® Lotion?
Miracle Hand Repair is a concentrated 60% UltraAloe cream for dry hands. Aloe All Over Super Moisturizing Dry Skin Lotion is a lighter, spreadable 72% UltraAloe lotion for larger body areas such as arms and legs. Choose the texture and coverage that suit you.
What is the difference between Aloe Relief Gel and Miracle Ointment?
What is the difference between Aloe Relief Gel and Miracle Ointment?
The 12-oz Aloe Relief Gel is a clear, cooling gel labeled 99% UltraAloe, suitable for moisturizing and soothing skin after sun or wind exposure. Miracle Ointment is a thicker, 70% aloe cream for localized moisturizing. The ingredient lists and aloe percentages can vary by size or formulation, so check the specific product page.
What is the difference between Rehydrating Facial Gel and All Day Moisturizer?
What is the difference between Rehydrating Facial Gel and All Day Moisturizer?
Rehydrating Facial Gel is a lighter aloe gel, useful when you prefer a less rich texture or a layer under moisturizer. All Day Moisturizer is a cream for more substantial facial moisture. Your skin type, climate, and texture preference can help you choose.
Does Toenail Soft™ treat toenail fungus?
Does Toenail Soft™ treat toenail fungus?
No. Toenail Soft temporarily softens thick toenails to make trimming easier; it is not an antifungal treatment. Miracure® is a separate over-the-counter antifungal product for athlete's foot. Follow its label and seek medical advice for a persistent or worsening nail or skin concern.
What is the difference between Ultra Aloe Juice and Real Aloe Softgels?
What is the difference between Ultra Aloe Juice and Real Aloe Softgels?
Ultra Aloe Juice is a liquid product measured by the ounce; follow the directions on its bottle. Real Aloe Softgels come in a 60-count bottle and offer a capsule format. The formulas and ingredients are different—softgels list soybean oil and gelatin—so check both labels, especially if you have dietary restrictions or allergies.
Which size should I buy?
Which size should I buy?
Available sizes vary by product. A smaller tube can be useful for travel or trying a formula, while a larger pump can offer better value for frequent use. Some products also come in multi-packs. Check the active product page for the sizes and price per ounce currently available.
